At Zoneyy.com, we strive to provide the best quality products to our customers. However, if you’re not completely satisfied with your purchase, our Refund and Return Policy outlines the conditions under which returns and refunds can be requested.

1. Return Policy

  • Eligibility: Products can be returned within 3 days from the date of delivery if they are unused, in the original packaging, and in the same condition as received.
  • Non-returnable Products: Items such as opened or used electronics, consumables (earbuds, etc.), and personal care products are not eligible for returns.
  • Sale Items: Products bought during sales or promotional events are not eligible for return or refund.
  • Return Process: To initiate a return, please contact our customer service team at zoneyy.official@gmail.com within 3 days of delivery, providing your order number and reason for return. Our team will guide you through the return process.
  • Return Shipping: The customer is responsible for the return shipping costs unless the product is damaged, defective, or wrong.

2. Refund Policy

  • Refund Eligibility: Once the returned product is received and inspected, we will process your refund if it meets the return conditions mentioned above.
  • Refund Method: Refunds will be issued through the original payment method used for the purchase.
  • Processing Time: Refunds will be processed within 7-10 business days after receiving the returned product.
  • Partial Refunds: In case of products that are returned in used or damaged condition, we reserve the right to issue a partial refund or reject the return.

3. Damaged or Defective Items

If the item is defective, damaged during shipping, or incorrect, please contact us immediately with images of the product and packaging at zoneyy.official@gmail.com. We will provide a full refund or replacement, including free return shipping.

4. Exchange Policy

Currently, we do not offer exchanges for products. If you need a different product, please return the original item and place a new order.

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